See what’s on agenda to upskill and meet others in community housing.
Talking about money with tenants is a skill. According to research, 50% of adults believe that sharing personal money matters is taboo. When you factor that statistic into the landlord/tenant relationship, it is easy to see why it can be so difficult to encourage tenants to be honest about their finances.
From 29 March 2021, Consumer Affairs Victoria (CAV) no longer undertake goods left behind inspections. Changes to the Residential Tenancies Act 1997 provide a revised process for managing goods left behind.
The Mental Health Awareness Course provides information and insight into the following areas of Mental Health.
Is your tenants’ behaviour disturbing or inconveniencing their neighbours? Is the stress of the situation causing high staff turnover for your organisation? What on earth can you do?
Are you in a front-line role, interacting with clients? Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role? What should you do? How should you respond? What is an appropriate and helpful way for you to deal with that situation?
Successful customer outcomes largely depend on the quality of interpersonal relationship, both internal relationships with colleagues, and external relationships with stakeholders and the people receiving your services.
Dealing with contractors is often a major part of a housing worker’s day. Most housing organizations now engage their own contractors, while THMs still get repairs done via the government contractors engaged by the Housing Call Centre (HCC) and DFFH Area Offices
Social housing is a sector where our main customers (our tenants) can’t always choose their provider and success is not always measured in profits, However , our customers’ expectations are rising. Providing excellent customer service is vital to the reputation and overall success of every organisation and the people that work there.
With the creation of Homes Victoria and the launch of the Big Housing Build it has never been more important for government policy makers to understand community housing. This course will give participants an overview of the community housing sector
As a front line member of staff attempting to collect rent and recover rent arrears, this practical workshop will give you the tools to manage your rent accounts effectively and consider ways in which you can encourage your tenants to pay their rent.
The restrictions applied by the COVID-19 pandemic mean that all VCAT hearings will continue to be held over the phone and by Zoom for longer hearings, for at least the next few months.
Transfer of properties and property management services between various community housing providers (CHP’s) as well as between state housing authorities and CHP’s is an increasing method of managing the supply of affordable housing. All changes of tenancy management have an impact on the renter and require a lens that puts the client at the centre of the process.
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