All Training & Events

This course will help you understand the Victorian Charter of Human Rights and Responsibilities and build your confidence to apply the Charter to housing practice.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector.

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.

Keeping good case notes and records, essential in tenancy management, can be hard.  It may be very time-consuming, and you may not know what to record or how to record in the most efficient way. 

This course will build your understanding of issues that can drive tenancy breaches and disputes between renters and neighbours and learn practices and processes to help to manage these situations.

How much do you know about housing practice which responds to the diversity of renters and their needs? Improving your understanding of effective housing practice results in improved quality of services and higher renter satisfaction.

This course provides an overview of the community housing sector in Victoria and key features of community housing.

Affordable rents are a fundamental feature of community housing. All community housing organisations must have a rent policy guiding how their rents are determined.

This training will help you as a representative of a community housing organisation to prepare and present effectively to the Victorian Civil and Administrative Tribunal (VCAT).

How and why do community housing tenancies end? What happens when they end? Tenancies end in a range of ways and may be led by the rental housing provider or the renter

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

This course will help you understand the Victorian Charter of Human Rights and Responsibilities and build your confidence to apply the Charter to housing practice.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector.

Management of rent arrears is a key activity for every housing agency.

Learn about tenancy management processes requiring property access, the rules around access to rented properties and how to use access visits to support a person-centred approach to tenancy management.

Build your understanding and confidence in managing feedback, complaints and appeals in community housing and the value of feedback in improving services.

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector.

This course provides an overview of the community housing sector in Victoria and key features of community housing.

Rent setting in community housing can be complicated due the need for rents to meet government and regulatory requirements and the variety of programs and funding sources under which community housing operates.

This course will help you understand the Victorian Charter of Human Rights and Responsibilities and build your confidence to apply the Charter to housing practice. 

How and why do community housing tenancies end? What happens when they end? Tenancies end in a range of ways and may be led by the rental housing provider or the renter.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector.

This training will help you as a representative of a community housing organisation to prepare and present effectively to the Victorian Civil and Administrative Tribunal (VCAT).

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

Learn about tenancy management processes requiring property access, the rules around access to rented properties and how to use access visits to support a person-centred approach to tenancy management.

Affordable rents are a fundamental feature of community housing. All community housing organisations must have a rent policy guiding how their rents are determined.

How much do you know about housing practice which responds to the diversity of renters and their needs? Improving your understanding of effective housing practice results in improved quality of services and higher renter satisfaction.

Build your understanding and confidence in managing feedback, complaints and appeals in community housing and the value of feedback in improving services

This course provides an overview of the community housing sector in Victoria and key features of community housing.

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector.

Rent setting in community housing can be complicated due the need for rents to meet government and regulatory requirements and the variety of programs and funding sources under which community housing operates.

Management of rent arrears is a key activity for every housing agency.

This training will help you as a representative of a community housing organisation to prepare and present effectively to the Victorian Civil and Administrative Tribunal (VCAT).