Psst…need a good habit?

Need some help to develop good habits and overcome bad ones?

CHIA Vic is running a four-hour webinar (delivered in two, two-hour blocks) that will introduce you to the skills you need to foster positive habits, as well as giving tips, ideas and strategies for overcoming negative, unhelpful habits.

The webinar will cover the Habit Loop and how to use it to bring about positive change and the Four Laws of Habit Change and how to use them to develop and practice good habits every day. It will draw on the work of James Clear and his book Atomic Habits, and B. J. Fogg’s book Tiny Habits.

The webinar will be run by David Cherry, a Clinical and Forensic Psychologist who has helped many organisations prepare their staff to cope in difficult working environments as well as in providing support for individuals and groups after difficult incidents.

The webinar will be held on June 3 and June 17. 

Click here to book.

CHIA Vic training is open for business

VHR training

Introduction to the Victorian Housing Register training

Due to the current Covid-19 situation, the Victorian Housing Register Team is unable to offer classroom based training until further notice. In lieu of this, all face-to-face training has been converted into online learning modules.

The development and refinement of this course is ongoing, however sufficient content is now available to obtain a comprehensive introduction to the VHR.

Staff will see new or enhanced modules added to this course over time. It remains mandatory for new staff to complete VHR training to be granted access to HiiP.

To enrol in the online learning modules, please email:

The right and good way to make a decision

CHIA Vic is running a seminar examining the ethics of care as a social policy tool.

The ethics of care requires service providers to develop ethical principles  that can be drawn upon to help answer difficult practical questions that arise in day-to-day settings. The wonderful aspect of these principles is that they can be co-designed, with workers and clients deciding on those principles that will work for them, and continue to reflect on whether or not they are fit for purpose or are need of revision.

Participants will come away with draft principles that will be developed in teams during the seminar. They will be empowered to return to their work places ready to develop ethics of care principles that will work best for them, their colleagues and clients.

The seminar will be run by David Hayward, Emeritus Professor of Public Policy and the Social Economy  at RMIT University.

The online session will be held on Tuesday, May 5 from 9.30 – 11.30am.

Click here for details and to register.

Training to help work in the time of coronavirus

Work in the time of coronavirus is a new and constantly evolving beast. CHIA Vic has developed several courses to assist those working in the community housing sector to navigate the new landscape.

You, or your colleagues, could be interested in learning about Coping in Times of Change or Successful Remote Working, both training sessions being held on Wednesday, April 22 via Zoom.

See our training calendar for details of other topics or send your suggestions to

Struggling with working online?

Training on how to make the most of Zoom

Working from home and need to stay in touch with colleagues, contractors or tenants; want to deliver training or facilitate 1:1 supervision; planning to run a virtual event or want to collaborate online? Zoom is an incredibly useful online conferencing tool that is being widely used during the COVID-19 pandemic that has seen many employees move to working from home.

Delivered via Zoom, this workshop allows delegates to gain confidence in utilising the platform and assists them to avoid awkward beginner mistakes.

Wednesday 15 April,  2 pm – 3:30 pm

Click here for details and to register.

Why you need to care about the care economy

Images of jobs and the economy are overwhelmed by pictures of hard hats, half built bridges and tunnels, and even freshly built submarines and naval vessels. Our imaginations are full of jobs “for the boys”. Yet the fastest growing part of the economy is the care economy that is dominated by women: jobs in health care and social assistance are now the largest industry segment, by a long way. And they are tipped to grow just as rapidly in the years ahead. These jobs don’t just include work in hospitals and health care centres. They also involve work in disability, aged care, child care, family services, mental health services, and so on. Critically, they also involve the social housing sector.

This training session on the care economy is vital for managers and directors, and aspiring leaders, who will discover how to think strategically about their organisation…including recruitment and retention.

The session will be led by David Hayward, Emeritus Professor of Public Policy and the Social Economy  at RMIT University.

Click here for details and to book.

Wed 1 April 2020

9.30 AM – 11 AM  
CHIA Vic, 1/128 Exhibition Street, Melbourne

Maximise your income

There has never been a more challenging time to be a social landlord. One in eight adults in Australia experienced severe or high financial stress during 2017.  Rent debt is increasing across the sector and escalation procedures for arrears recovery are leading to a higher volume of evictions.

CHIA Vic will run a workshop that asks two valuable questions:

  1. Are we using the most effective means possible to encourage our tenants to engage with us?
  2. Are we using the most cost-effective means possible to increase income?

Attendees will consider best practice from both Australia and abroad in respect of developing a rent payment culture, sustaining tenancies, maximising the rent we charge and maximising the rent we collect and will be provided with the framework to evaluate existing processes and formulate new strategies for maximising income

Date :          Tues 10 March 2020
Time:           9.30 AM – 4:00 PM (morning tea and lunch provided)  
Venue:        ChiaVic, Level 1, 128 Exhibition St, Melbourne 3000
Trainer:       Jo Leckie
Cost:            $319 inclusive GST- members   $ 330 inclusive GST – non members

Book here

New to community housing?

The housing sector is complex and it can be overwhelming for those new to community housing to get a grasp of how it works.

To help new housing and tenancy workers hit the ground running, CHIA Vic has developed an Induction Program. Participants complete three compulsory units: Residential Tenancies Act for new housing workers; VCAT hearings; and, Introduction to the community housing industry.

Participants also complete at least four elective units, which cover topics such as Gaining entry to rented premises, managing complex cases, and case notes and record keeping.

For details of the options, and dates, download the flyer or you can register for individual units here.


What’s the most important legislation for community housing?

If you work in community housing and are not familiar with the Residential Tenancies Act (RTA), you need to enrol in CHIA Vic’s Introduction to the RTA training.

The full-day course gives housing and tenancy workers the basic skills and understanding they require to use the RTA in their day-to-day work. Numbers for the training are capped at 14 to ensure there is time and opportunity for the participation and discussion required to gain confidence with this key piece of legislation.

The session will be held on Friday, January 31, from 9.30am to 4.30pm. 

Bookings are essential.