New to community housing?

The housing sector is complex and it can be overwhelming for those new to community housing to get a grasp of how it works.

To help new housing and tenancy workers hit the ground running, CHIA Vic has developed an Induction Program. Participants complete three compulsory units: Residential Tenancies Act for new housing workers; VCAT hearings; and, Introduction to the community housing industry.

Participants also complete at least four elective units, which cover topics such as Gaining entry to rented premises, managing complex cases, and case notes and record keeping.

For details of the options, and dates, download the flyer or you can register for individual units here.


What’s the most important legislation for community housing?

If you work in community housing and are not familiar with the Residential Tenancies Act (RTA), you need to enrol in CHIA Vic’s Introduction to the RTA training.

The full-day course gives housing and tenancy workers the basic skills and understanding they require to use the RTA in their day-to-day work. Numbers for the training are capped at 14 to ensure there is time and opportunity for the participation and discussion required to gain confidence with this key piece of legislation.

The session will be held on Friday, January 31, from 9.30am to 4.30pm. 

Bookings are essential.

How much do you know about VCAT?

Do you have the skills and information you need to prepare for appearances at the Victorian Civil and Administrative Tribunal (VCAT)?

This full-day training at CHIA Vic will give participants the confidence to ensure they follow polices and procedures correctly in the lead up to any appearance, including the correct serving of notices and calculation of rental arrears and termination dates.

The course will run on Tuesday, February 18 from 9.30am to 4.30pm.

Click here to register or click here to view our other housing-sector-specific training.

CHIA Vic’s new training calendar now available

Get 2020 off to a great start by saving the dates of CHIA Vic’s industry-specific training, featuring old favourite like Introduction to Community Housing, the Residential Tenancies Act through to Gaining entry to rented premises and Getting more out of Chintaro.

Download the new 2020 calendar for Jan – March now.

Get meaning from your social media data

Responding to demand from attendees at our last social media workshop, led by Kimberley Lee from Brand Social PR, we are offering this two-hour workshop exploring social media reporting to demonstrate the value of social media for your organisation, and determine what works and what doesn’t so you can refine your social media approach and activity. We will take a high level view of analytics for Facebook, LinkedIn, Twitter and Instagram to determine how to derive meaning from platform data.

This training is suitable for anyone who already has a social media strategy in place and is familiar with how to use the different social platforms.

Monday, January 20, 2pm to 4pm.

Click here to book.

FBT Salary Sacrifice Arrangements

Want to understand how salary sacrifice works and how to avoid common mistakes when making claims? This session, run by Auditor Ryk Eksteen, from Collins & Co, will outline the common mistakes and issues commonly found during the audit of not-for-profit organisations – and why resolving them is so important.

Ryk will look at salary sacrifice arrangements for both fringe benefits tax (FBT) rebatable and FBT exempt organisations and the nuts and bolts of getting it right.

This session will be of interest to finance and human resources staff as well as team leaders and workers who want to understand more about how salary sacrifice works.

It will be held on Tuesday, January 21.

Bookings essential. 

CHIA Vic’s training goes online

In a training first for CHIA Vic, we have created an online course to assist housing workers to understand the NDIS. The free course has three modules that cover an overview of the NDIS and eligibility; the Housing Workers’s role; the NDIS pathway and how to Talk to Tenants.

The course complements a range of resources, tools and templates specific to the community housing sector that are now available on our website and face-to-face training for housing workers.

CHIA Vic runs multiple training for members and stakeholders during the year, but this is the first time the organisation has ventured into online training.

You can view the NDIS resources here, or go directly to the online course.

Understanding the big social housing picture

Curious to understand why housing problems in Australia are so deep and entrenched? Why is the social housing sector in Australia the way it is? How is it different to other countries? Why are housing problems in Australia so deep, and what are the contemporary debates about social housing management practices such as allocations, rent setting, and support services?

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government. Terry presents a half-day course for managment and team leaders, housing workers and anyone interested in Australia’s housing problems.

The session will be held on Wednesday, December 18 from 9.30am to noon.

Click here for details and to book.


How familiar are you with the RTA?

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. If you are new to the sector or need a refresher, this CHIA Vic course will provide you with the basic skills and understanding you require for your day-to-day work.

This training would be suitable for:

  • New housing workers
  • Experienced housing workers that need to know more about the RTA
  • Experienced housing workers or managers who are new to the community sector
  • Managers who need to incorporate RTA procedures into their organisation’s policies and procedures

The full-day session will be held on Wednesday, December 11 from 9.30am to 4.30pm.

Click here for details and to book.

  Have your say on the new draft of the Social Housing Certificate IV

Skills IQ is updating the social housing qualification and is consulting the sector in preparation for the  new draft of the Social Housing Cert IV.

The CHIA Network is working together to prepare a submission by the December 2 deadline. If there is anything you want to add, please respond directly to Skills IQ or to CHIA Vic.

Click here to review the draft.