Does your organisation take a tenant-focused approach?

Join CHIA Vic for a wide-ranging session on tenant involvement with Lydia Dlaboha, from the Housing Quality Network in the UK. The workshop will cover topics such as:

  • the value of tenant involvement
  • ways to build in tenant scrutiny (e.g. mystery shopping exercises)
  • how to use tenant feedback to improve your services.

It will assist members to think through the range of ways in which they engage their customers, and how they can make these interactions meaningful and deliver positive outcomes.

Suitable for housing workers, managers, support workers and tenant advocates.

The session will be held on  Thursday 14 November from 1.30pm to 4.30pm. Members $297 incl GST, Non-members $330.

Lydia’s background is in housing management. She has worked extensively on a wide variety of performance improvement projects and currently oversees the HQN’s work in training and accrediting social housing providers across the UK. Lydia is working with CHIA, CHIA NSW and CHIA Vic on a project to revise the National Community Housing Standards and establish an accreditation system for Australian community housing providers.

Click here for details and to register.

Training: Tackling community housing hazards

This essential training for community housing maintenance staff and tenancy managers will tackle the less pleasant side of community housing, including: asbestos, dust related hazards, mould and dangerous residues created by illicit drug manufacturing.

Booking is essential for this session, which will be held on Monday, September 16 from 9.30am to noon at CHIA Vic, Level 1, 128 Exhibition Street, Melbourne. Members $253 (incl GST), non members $275 (incl GST).

 Book here or email queries about this training to Holly at:

Steve Pomeroy

Masterclass to teach social housing lessons from Canada

CHIA Vic is hosting a masterclass, Approaches to growing social housing – what we can learn from Canada, that will look at creative ways parts of Canada have used to grow their social housing stock, including  leveraging or stretching  limited federal dollars.

It will cover targeted interventions by government, and successful community housing led-projects requiring minimal government funding. The masterclass will also identify a range of funding and financing products that have been helpful in getting social housing developments off the ground.

The masterclass will be presented by Steve Pomeroy, Principal, Focus Consulting Inc and Senior Research Fellow, Centre for Urban Research Education (CURE), Carleton University.

Steve will speculate on how some of the Canadian approaches might be adapted to help expand the community housing sector in Victoria.

Click here for details and to book.

RMIT launches new NFP property course

RMIT has created a new not-for-profit property course that can be studied as a short course or as a post-graduate elective.

The course, Property in the not-for-profit (NFP) Sector, is targeted at NFP managers and board members who are seeking to learn about property in the NFP sector, and for
property professionals wanting to understand the NFP sector.

The course objectives are to develop your critical understanding of: the purpose, diversity and value of NFP organisations; the role; and the challenges faced by NFP organisations.

Download the course flyer for more information or email Andrea Sharam.


Improving tenants’ access to the NDIS

CHIA Vic is offering subsidised training for community housing workers aimed at improving workers understanding of the NDIS and their ability to advise tenants about the NDIS and other support programs available to sustain their tenancies.

The first training course, on Thursday 21 Feb, will focus on questions of access and eligibility for the NDIS. It provides an overview of the NDIS with regard to the initial application alongside practice guidance and examples. The course will give housing workers the ability to assess whether their tenants would be eligible for an NDIS package, and an understanding of the types of supports that might be funded by the NDIS.

Participants will also discuss the role of the community housing worker in different contexts and get an overview of other support and service providers available to assist tenants in preparing an application for NDIS funding.

Click here for details and to register.