CHIA Vic’s training goes online

In a training first for CHIA Vic, we have created an online course to assist housing workers to understand the NDIS. The free course has three modules that cover an overview of the NDIS and eligibility; the Housing Workers’s role; the NDIS pathway and how to Talk to Tenants.

The course complements a range of resources, tools and templates specific to the community housing sector that are now available on our website and face-to-face training for housing workers.

CHIA Vic runs multiple training for members and stakeholders during the year, but this is the first time the organisation has ventured into online training.

You can view the NDIS resources here, or go directly to the online course.

Understanding the big social housing picture

Curious to understand why housing problems in Australia are so deep and entrenched? Why is the social housing sector in Australia the way it is? How is it different to other countries? Why are housing problems in Australia so deep, and what are the contemporary debates about social housing management practices such as allocations, rent setting, and support services?

Terry Burke is Professor of Housing studies at Swinburne University. He is one of Australia’s most well-known academic researchers and conceived, developed, and taught Swinburne’s suite of social  housing management courses (Grad Cert, Dip and Masters in Housing Management and Policy). He has served on many urban and housing advisory panels and committees for all levels of government. Terry presents a half-day course for managment and team leaders, housing workers and anyone interested in Australia’s housing problems.

The session will be held on Wednesday, December 18 from 9.30am to noon.

Click here for details and to book.


How familiar are you with the RTA?

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. If you are new to the sector or need a refresher, this CHIA Vic course will provide you with the basic skills and understanding you require for your day-to-day work.

This training would be suitable for:

  • New housing workers
  • Experienced housing workers that need to know more about the RTA
  • Experienced housing workers or managers who are new to the community sector
  • Managers who need to incorporate RTA procedures into their organisation’s policies and procedures

The full-day session will be held on Wednesday, December 11 from 9.30am to 4.30pm.

Click here for details and to book.

  Have your say on the new draft of the Social Housing Certificate IV

Skills IQ is updating the social housing qualification and is consulting the sector in preparation for the  new draft of the Social Housing Cert IV.

The CHIA Network is working together to prepare a submission by the December 2 deadline. If there is anything you want to add, please respond directly to Skills IQ or to CHIA Vic.

Click here to review the draft.

Harvard Business School opportunity for CEOs

Applications for the 2020 Harvard Club of Victoria’s (HCV) Non-Profit Fellowships to the Strategic Perspectives in Nonprofit Management program at Harvard Business School will open on November 13.

Each year, through its Non-Profit Fellowship Program, the Harvard Club of Victoria sends up to three CEOs from the Victorian community service sector to Harvard Business School to attend the Strategic Perspectives in Nonprofit Management (SPNM) program. An HCV Non-Profit Fellowship provides A$14,000 of funding to cover the SPNM fees (tuition and case materials, accommodation, and meals), as well as travel to and from Boston, plus a study tour to non-profit organisations in North America.

The Fellowships are for CEOs in service delivery organisations in the community service sector, with specific focus on specific areas, including housing and homelessness.

Representatives of peak bodies and potential applicants can attend an information session on Wednesday, November 13 from 6.15pm to 8pm at Leadership Victoria.

Reserve your spot at the free information session before COB on Friday, November 8 by registering here.


Promoting happy neighbourhoods

Do some of your tenants have issues with neighbours? Is the stress of difficult behaviour by tenants/neighbours causing high stress levels for your staff? Never fear. CHIA Vic’s training session, run by Goodhardt Consulting, will assist.

The Tenants and Neighbours – How to get along session, on November 13, from 9.30am to 4pm, will look at the nature of conflict and how to prevent it escalating. Attendees will learn listening skills and techniques to transform conflict into conversation.

The training will suit frontline workers, housing/tenancy workers, case managers, community development workers, tenant leaders, and managers and supervisors.

Numbers for the workshop are capped at 18 to allow for maximum discussion and participation.

Click here for details and to book. 

Does your organisation take a tenant-focused approach?

Join CHIA Vic for a wide-ranging session on tenant involvement with Lydia Dlaboha, from the Housing Quality Network in the UK. The workshop will cover topics such as:

  • the value of tenant involvement
  • ways to build in tenant scrutiny (e.g. mystery shopping exercises)
  • how to use tenant feedback to improve your services.

It will assist members to think through the range of ways in which they engage their customers, and how they can make these interactions meaningful and deliver positive outcomes.

Suitable for housing workers, managers, support workers and tenant advocates.

The session will be held on  Thursday 14 November from 1.30pm to 4.30pm. Members $297 incl GST, Non-members $330.

Lydia’s background is in housing management. She has worked extensively on a wide variety of performance improvement projects and currently oversees the HQN’s work in training and accrediting social housing providers across the UK. Lydia is working with CHIA, CHIA NSW and CHIA Vic on a project to revise the National Community Housing Standards and establish an accreditation system for Australian community housing providers.

Click here for details and to register.

Training: Tackling community housing hazards

This essential training for community housing maintenance staff and tenancy managers will tackle the less pleasant side of community housing, including: asbestos, dust related hazards, mould and dangerous residues created by illicit drug manufacturing.

Booking is essential for this session, which will be held on Monday, September 16 from 9.30am to noon at CHIA Vic, Level 1, 128 Exhibition Street, Melbourne. Members $253 (incl GST), non members $275 (incl GST).

 Book here or email queries about this training to Holly at:

Steve Pomeroy

Masterclass to teach social housing lessons from Canada

CHIA Vic is hosting a masterclass, Approaches to growing social housing – what we can learn from Canada, that will look at creative ways parts of Canada have used to grow their social housing stock, including  leveraging or stretching  limited federal dollars.

It will cover targeted interventions by government, and successful community housing led-projects requiring minimal government funding. The masterclass will also identify a range of funding and financing products that have been helpful in getting social housing developments off the ground.

The masterclass will be presented by Steve Pomeroy, Principal, Focus Consulting Inc and Senior Research Fellow, Centre for Urban Research Education (CURE), Carleton University.

Steve will speculate on how some of the Canadian approaches might be adapted to help expand the community housing sector in Victoria.

Click here for details and to book.

RMIT launches new NFP property course

RMIT has created a new not-for-profit property course that can be studied as a short course or as a post-graduate elective.

The course, Property in the not-for-profit (NFP) Sector, is targeted at NFP managers and board members who are seeking to learn about property in the NFP sector, and for
property professionals wanting to understand the NFP sector.

The course objectives are to develop your critical understanding of: the purpose, diversity and value of NFP organisations; the role; and the challenges faced by NFP organisations.

Download the course flyer for more information or email Andrea Sharam.