Chintaro is looking for an experienced Customer Support and Training Officer to provide world-class technical support for our software product for both new and existing clients. The successful candidate will be ideally located in Melbourne.
The Customer Support and Training Officer is responsible for solving/identifying technical and software issues, installing software, answering support calls and managing customer expectations. Support tasks may include configuring on-premise/hosted installations of Chintaro, answering basic software application questions, documenting issues/bugs and assisting customers with any technical issues. This role is predominantly client-facing so proper representation of Chintaro and MDB Consulting, as well as industry and software knowledge is paramount.