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Dealing with Goods Left Behind

Event details

Date: 24.05.2022
Time: 14.30 – 17.00


via Zoom
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From 29 March 2021, Consumer Affairs Victoria (CAV) no longer undertake goods left behind inspections. Changes to the Residential Tenancies Act 1997 provide a revised process for managing goods left behind.

This objectives of this workshop are to:

  • Give delegates confidence to deal with goods left behind
  • Understand the law and appreciate a residential rental provider’s responsibilities
  • Differentiate between goods that can be disposed of, prescribed goods and goods of monetary value
  • Learn how to calculate monetary value versus the costs of storage
  • Discuss best practice in unusual situations
  • Discover how to deal with deceased estates

The workshop takes a blended learning approach which provides fantastic added value:

  • A 2.5 hour on-line workshop with a 10 minute comfort break
  • Join the workshop from any device, laptop, desktop, tablet or mobile phone
  • Downloadable materials that reinforce the learning outcomes

The workshop would be suitable for:

  • Anyone who is responsible for managing vacated properties/tenancies
  • Those people who are responsible for developing goods left behind policy and procedure
Jo Leckie Image


Jo is a talented, enthusiastic, and motivational facilitator and coach who prides herself on delivering memorable training that translates to the workplace.  She utilises accelerated learning techniques to deliver lively, interactive, and engaging on-line and in person workshops.  Jo holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development and an ILM Certificate in Coaching.

Jo has forged a career in social housing over the last 25 years, holding senior management roles for some of the largest landlords in the UK and latterly Australia.   She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.   She is an accomplished senior manager with extensive experience of working remotely and leading a remote and diverse workforce.