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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

Event details

Date: 08.11.2021
Time: 09.30 – 12.30


via Zoom
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This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

Participants will learn simple, practical strategies to help keep themselves safe at work as well as develop their skills in defusing difficult situations.

The course will cover:

  • Minimising risk
  • Legal Issues
  • Guidelines for Managing Difficult Behaviour
  • Responding to Individuals According to their Different Anger Triggers
  • Communication Skills and Strategies for Defusing Situations where Individuals may be Aggressive


The training will be run by Dr. Sue Green, a psychologist who has been working for over 35 years.  Sue has provided training for staff in a broad range of settings on staff safety and defusing situations where individuals may be aggressive including in the housing and homelessness sectors.

Date:                                8 Nov 2021

Time:                                9.30 AM – 12:30PM  

Venue:                             Via Zoom

Presenter:                       Dr  Sue Green – Psychologist

Cost:                                 $275 inc GST for members –   $297 inc GST for non-members

Dur Sue Green

Presented by Dr  Sue Green – Psychologist

A psychologist and mediator with over 35 years in the social and community services sector, formally the founder and manager of the training unit for the Centre of Excellence in Child and Family Welfare, Sue currently works with David Cherry and Associates. Sue specialises in providing training in a range of applied practice areas relevant to providing community housing and working with homeless individuals who may have mental health issues