Loading Events

Preventing Debt and Recovering Arrears

Event details

Date: 14.10.2021
Time: 13.30 – 16.30


via Zoom
See map


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Tickets are no longer available

Delegates will consider new and innovative ways of preventing rent debt and recovering arrears, alongside best practice from both within and outside the sector to avoid tenants from stepping on the downward escalator towards homelessness.

The workshop will address:

  • The business drivers for maximising income collection
  • The likely causes of rent arrears
  • Financial inclusion and financial resilience
  • The benefits of early intervention
  • The importance of good communication
  • Behavioural insights – Nudge Theory
  • Making the decision to proceed to VCAT
  • The factors to consider before requesting a warrant for possession

The workshop would be suitable for:

  • Tenancy and property managers responsible for rent arrears recovery
  • Team Leaders responsible for managing front line staff who recover rent debt

Date :                       14 Oct 2021

Time:                        1:30 PM – 4:30 PM

Venue:                     Via Zoom

Cost:                        $253 inclusive GST- members   $ 275 inclusive GST – non members


Jo Leckie Image

The course is facilitated by Jo Leckie, owner, and lead consultant of Big Picture Training.

Jo has worked in the social housing industry for over 30 years,  holding senior management roles for some of the largest landlords in the UK and latterly Australia.   She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.