Are you in a front-line role, interacting with clients?  Do clients, work colleagues or family members sometimes start talking to you as if you were a counsellor, but you are not employed in a counselling role?  What should you do?  How should you respond?  What is an appropriate and helpful way for you to deal with that situation?

In this highly interactive one-day course, you will learn to

• Define the role of Incidental Counsellor
• Identify a range of basic counselling skills
• Practice skills to assist clients to identify their needs
• Gain confidence in talking to people in this specific way
• Identify a variety of self-care strategies
• Be clear about personal and professional boundaries (reasonable expectations)
• Understand when and how to refer