Community Housing Foundations – for new tenancy staff

CHIA Vic has designed this program for new to fairly new tenancy staff (up to 8 months’ experience) in community housing organisations. These might be people new to the sector or have worked in the sector but not in a tenancy management role.

The program would be well suited to new recruits who need to build their knowledge in tenancy management and are keen to establish a career in our sector.

This program would be also helpful for staff recruited from real estate (so not familiar with the community housing management approach) or from a non-housing or non-tenancy community services role who needs to understand the specifics of tenancy management for community housing renters and the processes and rules we need to work with.

The Community Housing Foundations program runs over 4 full days. Two days are in person workshops and two days are live online workshops over Zoom.

 We’ve designed this program to run for four days in order to cover a comprehensive range of essential topics on tenancy management. The program also features lots of exercises and activities to give attendees a really engaging learning experience. That means we need to take time in the learning process.

There will be three modules of self-paced learning between workshop days, which will provide core reading and exercises to prepare leaners for the live workshop content.

This aims to lessen the time spent in workshops on one-way information giving – avoiding boring lectures! Learners will be expected to complete the self-paced learning modules to get the most out of the program.

We want to keep the attendee numbers fairly low, so learners in the program have an enjoyable learning experience. We aim to enrol 12-15 people in the program.

No, this course is designed to be a complete learning package and provide a solid grounding in all aspects of tenancy management.    

Our other courses offer training in specific tenancy management topics, and these are scheduled throughout the year.

Yes, if we have good demand for the first program in February, we will schedule another program around May/June 2025. We are hoping demand is sufficient to offer the program 2 to 3 times a year.

CHIA Vic regularly runs an Introduction to Community Housing course. This is a half day course for a broad audience, introducing the role of social housing and community housing in Australia’s housing system. The course provides a brief introduction to some of the features of community housing.

Community Housing Foundation is a four day in depth program of workshops and self-paced learning across all aspects of community housing tenancy management. The program is specifically designed for newly recruited staff in tenancy management roles to give them a solid grounding in the knowledge and processes needed for their role.

The Community Housing Foundations has been specifically designed for new tenancy staff. It responds to a need for better sector induction training. This program is also designed to complement organisation specific induction processes.

By offering comprehensive training in specialist tenancy management knowledge, learners can make a great start in their community housing role and organisations are less reliant on informal on-the-job or from busy colleagues.

Further knowledge can be built, along with on the job experience, by attending one of CHIA Vic’s scheduled half day courses.