Do you know what’s important in providing quality services in community housing? Community housing organisations provide services to a diverse range of renters, sometimes with complex needs. This course will build your understanding of renters’ needs and expectations and what comprises person-centred practices which result in quality services, high renter satisfaction and better outcomes for renters.
Learning outcomes
- Deliver services that are sensitive to diversity of renters and their needs and experiences
- Implement human rights principles and person-centred practice in all aspects of housing management
- Apply principles and methods for excellent communication with renters
- Use techniques to promote the engagement of renters in housing management
Course topics
- Features of quality service delivery
- Ensuring excellent communication with renters
- Creating safe and inclusive services
- Human rights and person-centred practice principles
- Responding to complex needs and tenancies at risk
- The relationship between quality services and renter voice and engagement
Who is this course for?
- Community housing frontline staff and managers
Delivery
- Live training via the Zoom platform. The course runs for 4 hours
This workshop includes:
- Expert presenter
- Discussion and activities to embed your learning
- Takeaway resources
Skye Constantine
