Delivering Quality Services to Renters

Delivering Quality Services to Renters

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Delivering Quality Services to Renters
Delivering Quality Services To Renters

Event Date:


Event Time:

9:30 am

Event Location:

Online training - link will be sent prior to course date

Do you know what’s important in providing quality services in community housing? Community housing organisations provide services to a diverse range of renters, sometimes with complex needs. This course will build your understanding of renters’ needs and expectations and what comprises person-centred practices which result in quality services, high renter satisfaction and better outcomes for renters.

Learning outcomes

  • Deliver services that are sensitive to diversity of renters and their needs and experiences
  • Implement human rights principles and person-centred practice in all aspects of housing management
  • Apply principles and methods for excellent communication with renters
  • Use techniques to promote the engagement of renters in housing management

Course topics

  • Features of quality service delivery
  • Ensuring excellent communication with renters
  • Creating safe and inclusive services
  • Human rights and person-centred practice principles
  • Responding to complex needs and tenancies at risk
  • The relationship between quality services and renter voice and engagement

Who is this course for?

  • Community housing frontline staff and managers


  • Live training via the Zoom platform. The course runs for 4 hours

This workshop includes:

  • Expert presenter
  • Discussion and activities to embed your learning
  • Takeaway resources

Register Now:

Ticket Type: Ticket Qty: Per Ticket Price (Ex GST):

Mem DQ1007

14 Left:
Non Member

NonMem DQ1007

14 Left:
Quantity: Total
Total Seats: 15 (14 Left:)
Event Presenters:
Skye Constantine Skye Constantine
Skye is an experienced practitioner in community housing, public housing, and homelessness services. They have almost 20 years’ experience spanning tenancy management, casework, street outreach, service design, and senior management roles. They are currently completing a PhD exploring the ways that lived/living experience knowledge might contribute to the end of homelessness in Australia.
  • Online training - link will be sent prior to course date

Event Schedule Details

  • 10.07.2024 9:30 am   -   1:30 pm
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