Hoarding and community housing

This course aims to build understanding of hoarding and environmental neglect and provide guidance on best practice in responding to hoarding situations.   

Learning outcomes: 

• Understand concepts of hoarding and environmental neglect 

• Recognise factors that lie behind hoarding behaviours  

• Understand the role of a community housing officer in working with renters in hoarding situations 

• Build trusting relationships with complex clients 

• Adopt practical strategies to help keep people safely housed 

Course topics 

• Hoarding, Environmental Neglect & Passive Decline: what they are and why it matters 

• The Make Safe Guide: what it is and how it can help you 

• Engaging the client: practical ways to build trusting relationships with complex clients 

• The Industrial Clean: the painful reality and four effective alternatives that foster long term success 

• Where to start?: clear simple steps for keeping people safely housed 

• Meet Gemma: an overarching case study of a real life renter that brings all the steps to life 

Who is this course for? 

• Frontline community housing staff and team leaders 

Delivery 

• Live training via the Zoom platform. The course runs for 2 hours 

This workshop includes: 

• Expert presenters 

• Discussion and activities to embed your learning 

• Takeaway resources