Improving Renter Satisfaction – how to deliver quality housing services

How much do you know about housing practice which responds to the diversity of renters and their needs? Improving your understanding of effective housing practice results in improved quality of services and higher renter satisfaction.

In community housing we work with vulnerable clients and complex needs. We need to have a good understanding of renters and know how to communicate well and build relationships.

This course will build your understanding of renters’ needs and expectations. You’ll learn about key elements of person-centred housing practice that will result in better outcomes for renters and improved satisfaction with housing services.

Learning outcomes

• Provide housing services that are sensitive to diversity of renters and their needs and experiences
• Implement human rights principles and person-centred practice in all aspects of housing management
• Apply principles and methods for respectful communication with renters
• Build trust through effective renter engagement

Course topics

• Features of quality service delivery in housing practice
• Ensuring excellent communication with renters
• Creating safe and inclusive services
• Human rights and person-centred practice principles
• Responding to vulnerable clients and complex needs
• How renter engagement contributes to quality service outcomes

Who is this course for?

• Community housing frontline staff and managers

Delivery

• Live training via the Zoom platform. The course runs for 4 hours

This workshop includes:

• Expert presenter
• Discussion and activities to embed your learning
• Takeaway resources