Managing Rent Arrears

Management of rent arrears is a key activity for every housing agency. This course provides a comprehensive approach to managing rent arrears focusing on the importance of early intervention, clear communication and understanding applicable laws and regulations. The course emphasises person-centred practice and tenancy sustainment.

An important course for community housing staff to learn about good communication strategies with renters, early intervention and negotiating repayment plans.

Learning outcomes

• Apply processes for managing rent arrears, with a focus on early intervention and sustaining tenancies
• Assess the financial situation of renters and their ability to repay rent arrears
• Manage rent arrears within the Victorian legislative and regulatory framework

Course topics include:

• Understanding why renters get into arrears
• Maintaining good communication during a tenancy
• Strategies to avoid arrears
• Linking renters with support and advice
• Establishing a repayment plan and monitoring repayments
• Residential Tenancies Act and arrears
• Renter rights and responsibilities

Who is this course for?

• Community housing staff including managers involved in rent arrears management

Delivery

• Live training via the Zoom platform. The course runs for 3.5 hours

This workshop includes:

• Expert presenter
• Discussion and activities to embed your learning
• Takeaway resources