This course will build your understanding of issues that can drive tenancy breaches and disputes between renters and neighbours and learn practices and processes to help to manage these situations. Participants will learn how to apply early intervention techniques and take a person-centred practice approach as well as understanding legal frameworks which apply.
Learning outcomes
- Recognise factors and behaviours that can lead to tenancy breaches and disputes and apply early intervention techniques
- Investigate allegations of tenancy breaches and disputes
- Operate within relevant Victorian legal frameworks when responding to alleged tenancy breaches and disputes
- Apply human rights and person-centred practice principles when managing alleged tenancy breaches and disputes
- Use correct RTA and VCAT processes when dealing with tenancy breaches and disputes
Course topics
- Reasons behind breaches and disputes
- Early intervention strategies
- Good neighbour policies
- Conducting an investigation
- Procedural fairness
- Person-centred decision making and human rights principles
- RTA provisions for breaches and disputes
- Guiding principles for notices and evictions
Who is this course for?
- Community housing frontline staff and managers
Delivery
- Live training via the Zoom platform. The course runs for 4 hours
This workshop includes:
- Expert presenter
- Discussion and activities to embed your learning
- Takeaway resources
Skye Constantine
