Working well with people across different cultures and language groups

This course will strengthen your knowledge and skills in cultural competence when working with people from different cultures and language groups. The course includes learning about evidence-based frameworks for spoken communication and working with interpreters. 

Cultural awareness training helps you understand and communicate better with people from other cultures. This contributes to better services, happier clients and job satisfaction for staff. 

Learning outcomes 

In this training you’ll: 

• Reflect on how your culture impacts how you deliver services  

• Practice strategies and techniques for cross cultural communication  

• Identify if an interpreter is needed and engage an interpreter  

• Learn to include culture in all your planning and service delivery  

Course topics 

• Cultural competence principles 

• Unconscious bias 

• Communication styles 

• Evidence-based frameworks for spoken communication  

• Language services and working with interpreters  

• Insights on common challenges and solutions  

Who is this course for? 

• Frontline community housing staff and team leaders 

• Anyone keen to improve their cultural competence in working with people from diverse cultures and language groups 

Delivery 

Live training via the Zoom platform. The course runs for 3 hours 

This workshop includes: 

• Expert presenters 

• Discussion and activities to embed your learning 

• Hands-on activities to apply techniques right away  

• Take away resources