New service agreement

The community sector has signed a new four-year service agreement with the Victorian Government, detailing the rights and responsibilities of both the government and community service organisations that receive state funding.

What are the key changes?

  1. Formal acknowledgment of the independence of funded organisations.
  2. Support for embedding Aboriginal self-determination in our work.
  3. Clearer guidelines on what we must do if a data breach occurs within our organisation.
  4. Limiting the circumstances under which the government can recoup unspent funds.
  5. More notice when policies are being changed, or new policies are being introduced.
  6. Some limits on what records the government can access.

On 1 January 2020, DHHS will post the full text of the Service Agreement and some related documents on the Funded Agency Channel Service Agreement Module.