One of CHIA Vic’s most popular and important member services is our RTA/VCAT Helpline.
The helpline is staffed by Jason Perdriau, an experienced housing manager in both the community and public housing sectors.
If your experienced colleagues have been unable to assist you with a tricky RTA/VCAT situation, you can email Jason with a brief explanation of the matter and the name of your organisation, or call the helpline on 0422 798 447.
Note: Jason can provide advice from an experienced practitioner point of view. He does not give legal advice.
Although he is a qualified lawyer, Jason will be providing assistance based on experience in tenancy management and VCAT procedures rather than legal advice. If he believes you need legal advice, he will advise you to access the limited legal advice available for CHIA Vic members through the firm Russell Kennedy.
See below if you require legal advice.
Need information or advice?
Email your VCAT or RTA inquiry or call 0422 798 447.
If your organisation has any dealings relating to the RTA, VCAT or HR Charter, please ensure staff are well prepared and trained at the relevant CHIA VIC course which are run regularly as introductions for new workers and as a refresher for experienced tenancy workers.
CHIA Vic has negotiated an agreement for member organisations to access discounted legal advice on VCAT and the RTA from Russell Kennedy.
Russell Kennedy is one of Victoria’s leading full-service law firms offering a comprehensive range of legal services to its clients and has the skills, expertise and resources required to provide high-quality legal services to CHIA Vic members.
Russell Kennedy is also passionate about access to justice for everyone. Its commitment is embedded within the culture of the firm. It has one of the highest levels of contribution per lawyer and participation rates in Australia.
Russell Kennedy will provide CHIA Vic members with practical, expert legal solutions that meet your needs and excellent customer service.
External resources
Tenants Victoria
Including step-by-step guides and fact sheets which outline and explain the legal rights of tenants, and the obligations of both social housing and private landlords.
Consumer Affairs Victoria
- Types of rental agreements
- Leases and notices
- Rental bond and condition report
- Rent and other payments
- Standards, repairs and entry rights
- Ending a lease or residency
- Owners corporation rules and resolving disputes
- Owners corporation property maintenance
- Owners corporation finance, insurance and record keeping
