Managing Rent Arrears

Managing Rent Arrears

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Managing Rent Arrears
Rent Arrears

Event Date:


Event Time:

9:30 am

Event Location:

Online training - link will be sent prior to course date

Management of rent arrears is a key activity for every housing agency. This course provides a comprehensive approach to managing rent arrears focusing on the importance of early intervention, clear communication and understanding applicable laws and regulations. The course emphasises person-centred practice and tenancy sustainment.

An important course for community housing staff to learn about good communication strategies with renters, early intervention and negotiating repayment plans.

Learning outcomes

  • Apply processes for managing rent arrears, with a focus on early intervention and sustaining tenancies
  • Assess the financial situation of renters and their ability to repay rent arrears
  • Manage rent arrears within the Victorian legislative and regulatory framework


Course topics include:

  • Understanding why renters get into arrears
  • Maintaining good communication during a tenancy
  • Strategies to avoid arrears
  • Linking renters with support and advice
  • Establishing a repayment plan and monitoring repayments
  • Residential Tenancies Act and arrears
  • Renter rights and responsibilities


Who is this course for?

  • Community housing staff including managers involved in rent arrears management



  • Live training via the Zoom platform. The course runs for 3.5 hours


This workshop includes:

  • Expert presenter
  • Discussion and activities to embed your learning
  • Takeaway resources
Sorry, this event is expired and no longer available.
Total Seats: 15 (11 Left:)
Event Presenters:
Brett Wake Brett Wake
Brett has extensive experience in Community, Social and Affordable housing across the nonprofit sector and Government. He is a past CEO of the Community Housing Federation of Victoria and founding board member of CHIA (Vic). Brett was an executive manager with Community Housing Limited and more recently worked with Homes Victoria as Director Community Housing.
  • Online training - link will be sent prior to course date

Event Schedule Details

  • 23.07.2024 9:30 am   -   1:00 pm
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