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Understanding Professional Boundaries

Event details

Date: 07.07.2022
Time: 09.30 – 12.30


via Zoom
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Successful customer outcomes largely depend on the quality of interpersonal relationship, both internal relationships with colleagues, and external relationships with stakeholders and the people receiving your services.

This workshop takes a reflective approach and explores the nature of boundary issues at work by looking at the five risk areas:

  • Physical boundaries
  • Emotional boundaries
  • Sexual boundaries
  • Intellectual boundaries
  • Financial boundaries

Prior to the workshop, delegates are encouraged to complete a self-assessment of their current practice.

Having reflected on their current practice prior to the session, they can more easily identify the areas they need to address during the session and take their learning back to the workplace.

Delivered through a social housing lens, this workshop gives delegates the opportunity to identify strategies that they can use to maintain safe boundaries.

The training has the following objectives:

  • Reflect on current practice
  • Define Professional Boundaries
  • Understand the importance of maintaining Professional Boundaries
  • Examine ethical considerations
  • Consider the impact of unconscious bias
  • Implications of overstepping Professional Boundaries
  • Identify strategies and interventions for maintaining Professional Boundaries

The workshop session is accompanied by a workbook and a suite of digital, downloadable, supporting materials that reinforce the messages contained within the workshop.

Learning methods

Pre-course self-assessment

Knowledge and information sharing

Evidence from research

Video clips

Group discussion

Post course reflective study


This is a 3-hour workshop with a 15 minute comfort break.

Jo Leckie Image

Jo is a talented, enthusiastic, and motivational facilitator who prides herself on delivering memorable training that translates to the workplace.  She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.  Jo holds an Honours degree in Housing Studies from De Montfort University along with a Level 4 Certificate in Learning and Development.

Jo has forged a career in social housing over the last 25 years, holding senior operational roles for some of the largest landlords in the UK and latterly Australia.   She is known for being passionate about customer service excellence, putting the customer at the heart of the service and delivering a commercial business model with a social purpose.