Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

Participants will learn simple, practical strategies to help keep themselves safe at work as well as develop their skills in defusing difficult situations.

Learning outcomes

Participants in this training will:

• Be better prepared to work in any difficult environment
• Have extended their skills to help keep themselves safe at work
• Developed their understanding of vital communication skills when working with individuals who are angry and/or sad
• Improved their understanding of important legal issues relating to working with aggressive individuals
• Developed their skills in responding to individuals differently according to their anger triggers

Course topics

• Preparing to Work in Difficult Environments
• Communication Skills
• Minimising risk
• Legal issues
• Guidelines for managing difficult situations
• General principles for managing difficult behaviour
• How to respond to people according to their different anger triggers

Who is this course for?

• Frontline community housing staff and team leaders
• Managers
• Case managers

Delivery

• Live training via the Zoom platform. The course runs for 3.00 hours

This workshop includes:

• Expert presenter
• Discussion and activities to embed your learning
• Takeaway resources