Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive
Handle With Care

Event Date:

09.07.2024

Event Time:

9:30 am

Event Location:

Online training - link will be sent prior to course date

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

Participants will learn simple, practical strategies to help keep themselves safe at work as well as develop their skills in defusing difficult situations.

Learning outcomes

Participants in this training will:

  • Be better prepared to work in any difficult environment
  • Have extended their skills to help keep themselves safe at work
  • Developed their understanding of vital communication skills when working with individuals who are angry and/or sad
  • Improved their understanding of important legal issues relating to working with aggressive individuals
  • Developed their skills in responding to individuals differently according to their anger triggers

Course topics

  • Preparing to Work in Difficult Environments
  • Communication Skills
  • Minimising risk
  • Legal issues
  • Guidelines for managing difficult situations
  • General principles for managing difficult behaviour
  • How to respond to people according to their different anger triggers

Who is this course for?

  • Frontline community housing staff and team leaders
  • Managers
  • Case managers

Delivery

  • Live training via the Zoom platform. The course runs for 3.00 hours

This workshop includes:

  • Expert presenter
  • Discussion and activities to embed your learning
  • Takeaway resources

Register Now:

Ticket Type: Ticket Qty: Per Ticket Price (Ex GST):
Member

Mem HWC907

10 Left:
$270.00
NonMember

NonMem HWC907

10 Left:
$315.00
Quantity: Total
Total Seats: 20 (10 Left:)
Event Presenters:
David Cherry David Cherry
The training will be run by David Cherry, a Clinical and Forensic psychologist who has been working for over 40 years.  David has provided training for staff in a broad range of settings on staff safety and defusing situations where individuals may be aggressive including in the housing and homelessness sectors. David’s book, which he wrote with Bronwyn Upston,  entitled Managing Violent and Potentially Violent Situations-A Guide for Individuals and Organisations, has been distributed to over 5000 emergency relief providers all around Australia.
  • Online training - link will be sent prior to course date

Event Schedule Details

  • 09.07.2024 9:30 am   -   12:30 pm
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