Property Access and Home Visits

Learn about tenancy management processes requiring property access, the rules around access to rented properties and how to use access visits to support a person-centred approach to tenancy management. 

Learning outcomes  

• Identify when rental property inspections are required  
• Apply the requirements of the Residential Tenancies Act when undertaking property inspections   
• Build positive relationships with renters, using home visits as an opportunity for engagement 
• Manage issues that may arise during home visits, such as refusal of access or unexpected safety concerns 

Course topics 

• Legal reasons for entry 
• Safety checks – RTA requirements 
• What’s needed for entry notices 
• Handling refusal of entry 
• Breaches and VCAT processes 
• Good practice during the visit 

Who is this course for? 

• Community housing frontline staff including asset/property staff involved in conducting inspections, supervisors 

Delivery 

• Live training via the Zoom platform. The course runs for 3 hours 

This workshop includes: 

• Two expert presenters 
• Discussion and activities to embed your learning 
• Takeaway resources