Renter Voice is the term given to the conversations (verbal and written) between renters, their household members and their CHO about their housing and what might make things run more smoothly and efficiently.
A new policy toolkit and implementation toolkit to support CHO’s review their approach to renter participation in having a say about decisions is now available on the CHIA Vic website here.
As CHO’s implement and expand Renter Voice, they will be strengthening a model of service delivery that puts the renter at the centre. For some organisations this requires a transformational shift in organisational culture; for some organisations it means reflecting on their current approach and thinking about how to improve it; while other organisations may be leading the way already.