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Dealing with Goods Left Behind

Event details

Date: 15.12.2022
Time: 09.30 – 12.30


via Zoom
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From 29 March 2021, Consumer Affairs Victoria (CAV) no longer undertake goods left behind inspections. Changes to the Residential Tenancies Act 1997 provide a revised process for managing goods left behind.

This objectives of this workshop are to:

  • Give delegates confidence to deal with goods left behind
  • Understand the law and appreciate a residential rental provider’s responsibilities
  • Differentiate between goods that can be disposed of, prescribed goods and goods of monetary value
  • Learn how to calculate monetary value versus the costs of storage
  • Discuss best practice in unusual situations
  • Discover how to deal with deceased estates

The workshop takes a blended learning approach which provides fantastic added value:

  • A 2.5 hour on-line workshop with a 10 minute comfort break
  • Join the workshop from any device, laptop, desktop, tablet or mobile phone
  • Downloadable materials that reinforce the learning outcomes

The workshop would be suitable for:

  • Anyone who is responsible for managing vacated properties/tenancies
  • Those people who are responsible for developing goods left behind policy and procedure



The course is facilitated by Lisa May, our in-house trainer at CHIA Vic. Lisa has 20 years experience in the property industry including 7 years in the Community Housing sector in both front line and coordination roles. Lisa also creates leading practice resources for front line workers and finds that being active in the sector gives her insight into the challenges that workers face every day in the dynamic social and community housing landscape, which ensures that training content is relatable and relevant.