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Human Rights Charter seminar for tenancy workers

Event details

Date: 13.12.2022
Time: 09.30 – 12.30


via Zoom
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Community Housing Organisations risk costly and time-consuming legal action unless they can demonstrate compliance with the Charter of Human Rights and Responsibilities Act; CHOs must ensure that their policies and procedures comply with the Charter and that their staff are trained to take human rights into account when dealing with renters. This workshop is intended to be practical and to demonstrate how Human Rights considerations should be incorporated into everyday procedures for tenancy workers by using a scenario to frame participant thinking and decision making.

This workshop will cover:

  • overview of the Charter
  • who is bound by the Charter
  • what is a ‘public authority’?
  • what does the Charter require?
  • relevant human rights to consider
  • person-centred practice
  • model policies and procedures
  • documenting human rights considerations

It would be suitable for:

  • New tenancy workers who need to understand the importance of Human Rights considerations.
  • Experienced housing workers who need to incorporate Human Rights considerations in their tenancy management procedures
  • Managers who need to incorporate Human Rights procedures into their organisation’s policies



The course is facilitated by Lisa May, our in-house trainer at CHIA Vic. Lisa has 20 years experience in the property industry including 7 years in the Community Housing sector in both front line and coordination roles. Lisa also creates leading practice resources for front line workers and finds that being active in the sector gives her insight into the challenges that workers face every day in the dynamic social and community housing landscape, which ensures that training content is relatable and relevant.