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Handle with Care ™ Staff Safety and Defusing Situations where Individuals may be Aggressive

Event details

Date: 27.07.2023
Time: 09.30 – 13.00


via Zoom
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This training is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

Participants will learn simple, practical strategies to help keep themselves safe at work as well as develop their skills in defusing difficult situations.

The course will cover:

  • Minimising risk
  • Legal Issues
  • Guidelines for Managing Difficult Behaviour
  • Responding to Individuals According to their Different Anger Triggers
  • Communication Skills and Strategies for Defusing Situations where Individuals may be Aggressive
Sue Green Pic

The training will be run by Dr. Sue Green, a psychologist who has been working for over 35 years.  Sue has provided training for staff in a broad range of settings on staff safety and defusing situations where individuals may be aggressive including in the housing and homelessness sectors.