Learn about tenancy management processes requiring property access, the rules around access to rented properties and how to use access visits to support a person-centred approach to tenancy management.
Learning outcomes
- Identify when rental property inspections are required
- Apply the requirements of the Residential Tenancies Act when undertaking property inspections
- Build positive relationships with renters, using home visits as an opportunity for engagement
- Manage issues that may arise during home visits, such as refusal of access or unexpected safety concerns
Course topics
- Legal reasons for entry
- Safety checks – RTA requirements
- What’s needed for entry notices
- Handling refusal of entry
- Breaches and VCAT processes
- Good practice during the visit
Who is this course for?
Community housing frontline staff including asset/property staff involved in conducting inspections, supervisors
Delivery
Live training via the Zoom platform. The course runs for 3 hours
This workshop includes:
- Two expert presenters
- Discussion and activities to embed your learning
- Takeaway resources
