A must for all new workers!
This half-day course provides an overview for new workers on everyday dealing with people who are tenants in the community housing sector.
It is aimed at ALL new workers in the sector. It looks at:
- Responsibilities to tenants/ customers
- Listening and communication practices
- Problem-solving methods
- Managing conflicts
- Working with advocates
- Setting expectations
- Cultural awareness
- Use of interpreters
- Arrears Management and why arrears happen