Templates & Tools

Resources to assist community housing organisations navigate issues with tenants.

Helping you

Often the fastest way to help tenants in a range of circumstances is the going by the book. Where process must be followed we have a range of templates and pro forma documents you can use for many situations.

Reading time: 2 mins



Assignment, also referred to as succession, occurs when the rights and responsibilities under a rental agreement are transferred from the existing renter/s to another household member or other household members.  This template policy outlines an approach community housing organisations may take to considering and responding to assignment requests.

Template Assignment Policy March 2021

Family violence

See the Family Violence page for details of our work in this area and to download the Community Housing Family Violence Toolkit.

Fire risk management

CHOs have responsibilities for fire risk management in properties owned by DHHS. These are outlined in this document, along with checklists so that CHOs can ensure that they are meeting these responsibilities.

Click to download.

Neighbours policy

This policy establishes the approach of community housing organisations to create, foster and support positive relationships between our tenants/residents with neighbours and local communities. The policy intends to balance the rights of tenants with the rights of neighbours.

Download now


Opt in Documents

Due Diligence Checklist

VHR templates

Allocations Policy for VHR

Complaints Policy for VHR

Privacy Sharing Policy for VHR

Code of Conduct for VHR

Eligibility Policy for VHR

Rent Policy for VHR

Resources: Templates & Tools


Neighbours Policy Template

DOCX — 42 KB

CHIA Family Violence Toolkit single

PDF — 2 MB