Build your understanding and confidence in managing feedback, complaints and appeals in community housing and the value of feedback in improving services. Learn best practice approaches to addressing feedback and complaints with a focus on person-centred approaches.

This course will build your understanding of renters’ needs and expectations and what comprises person-centred practices which result in quality services, high renter satisfaction and better outcomes for renters.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers introductory knowledge to understand, navigate and use the RTA and how to apply it in day-to-day tenancy work.

Community housing tenancies end in a range of ways and community housing workers need to ensure they use correct processes and apply person centred practices. This course covers the various reasons and processes for tenancies ending and what is expected of a community housing provider in managing these processes.

Mental Health First Aid is the help provided to a person who is developing a mental health problem, or who is in a mental health crisis. Like physical first aid, mental health first aid is given until the person receives professional help or until the crisis resolves.

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

This course will build your understanding of issues that can drive tenancy breaches and disputes between renters and neighbours and learn practices and processes to help to manage these situations. Participants will learn how to apply early intervention techniques and take a person-centred practice approach as well as understanding legal frameworks which apply.

This training will help you as a representative of a community housing organisation to prepare and present effectively to the Victorian Civil and Administrative Tribunal (VCAT).

Rent setting in community housing can be complicated due the need for rents to meet government and regulatory requirements and the variety of programs and funding sources under which community housing operates.