This course will build your understanding of issues that can drive tenancy breaches and disputes between renters and neighbours and learn practices and processes to help to manage these situations.

Are you an experienced community housing tenancy manager and keen to deepen your knowledge and application of tenancy law? 

CHIA Vic introduces a new masterclass for staff experienced with working with the Residential Tenancies Act (RTA) to delve into tricky and emerging issues and apply the law to current challenges.  

How much do you know about housing practice which responds to the diversity of renters and their needs? Improving your understanding of effective housing practice results in improved quality of services and higher renter satisfaction.

Improve your understanding of the historical and cultural events that continue to impact on Aboriginal communities and individuals. This course will examine the impact of racism and stereotyping and look at ways to break down barriers to working effectively with Aboriginal organisations and individuals.

This course provides an overview of the community housing sector in Victoria and key features of community housing.

Affordable rents are a fundamental feature of community housing. All community housing organisations must have a rent policy guiding how their rents are determined.

This course aims to build understanding of hoarding and environmental neglect and provide guidance on best practice in responding to hoarding situations.  

How and why do community housing tenancies end? What happens when they end? Tenancies end in a range of ways and may be led by the rental housing provider or the renter

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.