Laura Harris

Community housing tenancies end in a range of ways and community housing workers need to ensure they use correct processes and apply person centred practices. This course covers the various reasons and processes for tenancies ending and what is expected of a community housing provider in managing these processes.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers introductory knowledge to understand, navigate and use the RTA and how to apply it in day-to-day tenancy work.

This course will help you understand the Victorian Charter of Human Rights and Responsibilities and build your confidence to apply the Charter to housing practice. 

Build your understanding and confidence in managing feedback, complaints and appeals in community housing and the value of feedback in improving services. Learn best practice approaches to addressing feedback and complaints with a focus on person-centred approaches.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers introductory knowledge to understand, navigate and use the RTA and how to apply it in day-to-day tenancy work.

Community housing tenancies end in a range of ways and community housing workers need to ensure they use correct processes and apply person centred practices. This course covers the various reasons and processes for tenancies ending and what is expected of a community housing provider in managing these processes.

This course will help you understand the Victorian Charter of Human Rights and Responsibilities and build your confidence to apply the Charter to housing practice.

Build your understanding and confidence in managing feedback, complaints and appeals in community housing and the value of feedback in improving services. Learn best practice approaches to addressing feedback and complaints with a focus on person-centred approaches.

Community housing tenancies end in a range of ways and community housing workers need to ensure they use correct processes and apply person centred practices. This course covers the various reasons and processes for tenancies ending and what is expected of a community housing provider in managing these processes.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers introductory knowledge to understand, navigate and use the RTA and how to apply it in day-to-day tenancy work.