This course will build your understanding of issues that can drive tenancy breaches and disputes between renters and neighbours and learn practices and processes to help to manage these situations. Participants will learn how to apply early intervention techniques and take a person-centred practice approach as well as understanding legal frameworks which apply.

This training will help you as a representative of a community housing organisation to prepare and present effectively to the Victorian Civil and Administrative Tribunal (VCAT).

Rent setting in community housing can be complicated due the need for rents to meet government and regulatory requirements and the variety of programs and funding sources under which community housing operates.

Management of rent arrears is a key activity for every housing agency. This course provides a comprehensive approach to managing rent arrears focusing on the important of early intervention, clear communication and understanding applicable laws and regulations.

This course will help you understand the Victorian Charter of Human Rights and Responsibilities and build your confidence to apply the Charter to housing practice.

Build your understanding and confidence in managing feedback, complaints and appeals in community housing and the value of feedback in improving services. Learn best practice approaches to addressing feedback and complaints with a focus on person-centred approaches.

Community housing tenancies end in a range of ways and community housing workers need to ensure they use correct processes and apply person centred practices. This course covers the various reasons and processes for tenancies ending and what is expected of a community housing provider in managing these processes.

The Residential Tenancies Act (RTA) is the most important legislative framework for the Community Housing Sector. This course will give new housing and tenancy workers introductory knowledge to understand, navigate and use the RTA and how to apply it in day-to-day tenancy work.

Affordable rents are a fundamental feature of community housing. All community housing organisations must have a rent policy guiding how their rents are determined.

This course provides an overview of the community housing sector in Victoria and key features of community housing. This course provides foundational information about the Community Housing Sector in Victoria.

This course is for anyone who may have to deal with situations where individuals are angry and/or aggressive.

Rooming houses are a unique form of housing and managing them presents different challenges to managing other types of housing. This course will help you understand the different provisions for rooming houses in the Residential Tenancies Act, and responsibilities in managing accommodation that house residents in close quarters and shared facilities.